Our policy lasts 30 days after purchase. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange unless it is a manufacturing defect that appears later within 30 days.
To be eligible for a return, your item must be damaged or not work in some way. Item must be unused and in the same condition you received it. It must also be in its original packaging.
In the event of a product damaged on delivery or a manufacturing defect, we bear all shipping costs and send the replacement items / products with Priority Post at no additional cost.
Orders that come back to us without damage or refused delivery are billed 15% storage costs.
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer in the United States.
In certain situations, only partial refunds are granted: (if applicable)
Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.
Refunds (if applicable)
Once your return has been received and inspected, we will email or telephone you to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at
If the order is in the process of shipping, to be packaged or is requested to be canceled shortly after payment of the 5% cancellation fee & re storage fee is charged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at firstname.lastname@example.org and we will send you the return instructions.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the item is returned, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the order giver had the order shipped for delivery to you later, we will issue a refund to the giver. order and he will find out your return.
You will be responsible for paying your own shipping costs for returning your item unless your item has been damaged or there is a manufacturing defect upon delivery. We recommend Parcel Force 48 or MyHermes and Signed by delivery Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Total GBP 9
Depending on where you live, the time it takes for your traded product to reach you may vary. (48 hours with Parcel Force or DPD)
Items such as Berkey water filters should always be shipped using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
Berkey Waterfilters Pte Ltd / Berkey Waterfilters France / Berkey Waterfilters Germany
UEN registration number 201943935C